Privacy Policy

Effective Date: July 9, 2026

At MDSoft (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.mdsoft.io) or engage with our services, including our web development solutions and dedicated Virtual Assistant (VA) services for buyback operations and eCommerce stores.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

 

• • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number (By providing a telephone number, you are consenting to be contacted by SMS text message and agreeing to our Privacy Policy. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information.), that you voluntarily give to us when registering for our services or requesting a quote.

• • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, or request information about our services.

• • Client & Operational Data: When utilizing our VA and web development services, we may be granted access to your internal platforms, CRM systems, Shopify/eCommerce dashboards, and customer inquiries.

• • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, and your access times.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

 

• • Create and manage your account and billing profile.

• • Deliver web development, design, and hosting services.

• • Deploy, train, and manage dedicated Virtual Assistants to handle your inbox, customer support, and sales fulfillment.

• • Email you regarding your account, active projects, or trial periods.

• • Generate a personal profile about you to make future visits to the website more personalized.

• • Increase the efficiency and operation of the website.

• • Monitor and analyze usage and trends to improve your experience with the site.

3. Virtual Assistant & eCommerce Services Data Handling

MDSoft acts as a Data Processor on behalf of our clients (the Data Controllers). In the course of providing dedicated VA services to eCommerce stores and buyback operations, our staff will interact with your end-customers’ data.

 

• • Confidentiality Guarantee: Our Virtual Assistants only access customer data, chat logs, order histories, and shipping information to fulfill the specific duties outlined in our service agreements.

• • No Data Selling: MDSoft strictly prohibits the copying, sharing, selling, or distribution of any client lead data, customer data, or internal pricing structures. Your business data remains exclusively yours.

• • Access Revocation: Upon termination of services or the end of a trial period, our team’s access to your platforms and data is immediately relinquished.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations:

 

• • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

• • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, and hosting services.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and the data handled by our VAs. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. You can choose to set your web browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the website.

7. Your Privacy Rights

Depending on your location, you may have the right to:

 

• • Request access to the personal data we hold about you.

• • Request that we correct or update your personal data.

• • Request that we delete your personal data from our records.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

MDSoft

Email: sales@mdsoft.io

Phone: +1 (201) 205-2017